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Complaints Procedure

We hope that you will be completely satisfied about your child’s education and we encourage feedback on our services from parents and children.

If you have a complaint about the Nursery, please let us know. We are committed to resolving issues and concerns in a timely and sensitive manner. If you are dissatisfied with the service or/and with our response then you will have the right to take the matter further and contact Advice and Complaints Service (Schools and Lifelong Learning) email: or by telephone: 0131 469 3233

If you remain dissatisfied after the further investigation and reply you can take the matter up with the Scottish Public Services Ombudsman, our reply will include the contact details.

You may also wish to contact the Scottish Care Inspectorate

Local: 0845 603 0890 or Tel: 0131 653 4100.

Or in writing to: Stuart House, Eskmill, Musselburgh, EH21 7PB